Chat is Official?
In response to the challenges posed by the COVID-19 pandemic, academic institutions worldwide have been compelled to adapt swiftly to remote learning and communication. One crucial aspect of this adaptation has been the utilization of digital communication platforms to facilitate seamless interaction among students, faculty, and staff. Prior to the pandemic, the University of Pink Profession (UPP) relied heavily on written communication and email. When the pandemic hit, many of the faculty and staff decided to use Facebook Messenger, even though the implementing rules and regulations of the university for online distance learning clearly indicated that the official communication was not Facebook Messenger. The decision of the employees was due to the fact that most telecommunications companies offer it as a free service compared to other platforms such as Google Chat. This practice has been ongoing until the public health emergency was lifted. With the gradual return to face...
